Tech Support Services Topics

Hardware-as-a-Service (HaaS) model makes leasing computer equipment easier than purchasing

Hardware-as-a-Service (HaaS) is a procurement model that is similar to leasing or licensing. It refers to managed services where computer network equipment is leased through a provider. In other words, users lease provider’s tech assets rather than purchase them. In the HaaS model, hardware belongs to a vendor or Managed Service Provider (MSP). It is …

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Verizon.net Shutting Down Email – Avoid Direct Migration to Gmail

Over the last couple of months, Verizon.net has been notifying their customers that they are shutting down their email service, impacting millions of customers. Notices issued in recent days indicate a shutdown date of June 24, 2017. Verizon is encouraging Verizon.net users to migrate seamlessly to AOL email, which we recommend, even if you want …

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Why does tech support ask you to restart your computer when troubleshooting?

Why does tech support ask you to reboot (or restart) your machine when troubleshooting almost every time you call to troubleshoot the problem with your computer, printer, or any other smart device? “Restart your computer” seems to be a go-to solution for your computer technicians, sort of like “Put Windex on in” for Gus from …

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Remote Technical Support Services: Top 7 Benefits for Small Business

If your business is not in a position to have full-time IT employees, a Managed Service provider with technical support service with remote access should be your choice for dealing with computer network issues. Remote Access is the power to gain entry to a computer network or individual device from an external computer. In companies, …

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Product Recall: As overheating concerns rise for AC power cord for a Surface Pro, Microsoft offers free cord replacement

If you bought a Surface Pro, Surface Pro 2, or Surface Pro 3 in the U.S. or Canada before March 15, 2015, pay attention: as overheating concerns came to light for a product component, an AC power cord for a Surface Pro, Microsoft has announced a voluntary recall and is offering a free replacement of …

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If your computers keep freezing, maybe it is time for a new tech support company?

Are you constantly frustrated with your IT? Are you experiencing continuous issues with your computer network? Do your computers keep freezing, or are your systems constantly out?  Ask yourself: is my current IT doing it’s job? Is my business happy with our current “computer guys”? Is my organization having issues with computer network? Is my …

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