Maintaining normal or near-normal business operations and minimizing downtime during periods of disruption fall under the umbrella of business continuity. A failure in business continuity and resulting downtime can potentially result in lost revenue and significant reputation damages.
Although most organizations are currently focused on the current disease outbreak, other common possible business disruptions include cyber-attacks, network issues, power outages, weather conditions, and fires. With respect to cybercrimes, the FBI has reported roughly a quadrupling of online crimes since the breakout of the COVID-19 pandemic.
Communication during and following an emergency presents a variety of challenges. So, crafting an employee safety and communication plan that works is absolutely essential.
Address the methods that will ensure employees are safe during a disaster event
This will depend heavily on the nature and location of your business. Safety planning for a large manufacturing facility will obviously be very different than for a small real estate office, for example. Because of this, it’s very difficult to provide specific best practices for this part of your BC/DR plan. However, the key is to match your safety plan to the specific needs of your organization.
Provision for communication of essential information to employees following the disaster event
You will need to first gather a variety of information and make sure that it is well documented, easily accessible and stored in a number of secure locations. This should include up-to-date employee contact information (email, mobile and home phone numbers, emergency contact information, etc.). It should also include a methodology for contacting employees.